Itek Imaging Return Policy

OEM/Genuine Supplies

Unopened OEM Products – Itek Imaging offers a full refund on unopened items within 30 days of the purchase date. A Restocking fee (20%) and return shipping fees may apply.
Defective OEM Products – Itek Imaging is an independent reseller of imaging supplies. All OEM products are checked thoroughly upon receiving. Please contact the OEM Manufacturer directly for assistance.
Opened OEM Products – Itek Imaging accepts returns on all unopened toner cartridges purchased from Itek, provided that the product is returned in a saleable condition and is unopened. To qualify for a return, products must be in the same condition as when they were originally sold by Itek Imaging. Opened items mistakenly ordered by the customer cannot be returned since we cannot resell the item.

Remanufactured/Compatibles Supplies

Unopened Compatibles – Itek Imaging offers a full refund on unopened items within 60 days of the purchase date. A restocking fee (20%) and return shipping fees may apply
Defective Products – Itek Imaging offers a full 1 Year warranty on all compatible toner cartridges. Full Refund or Replacement.

Conditions for Refund or Exchange

No Returns will be accepted without a Return Authorization Number (RMA) provided by Itek Imaging
To receive an RMA#, please email us at: info@itekimaging.ca
Please include your order # and reason for return. Requests are usually handled within 1-2 business days.